FAQ

About Us
About the Junnie Leigh Suits, Dresses And Separates
General Availability
General Shipping
International Customers
Payment Information
I Would Like to Place an Order
I Have an Order

About the Junnie Leigh Suits, Dresses and Separates

Q:  Are all of the Junnie Leigh Items on your site authentic designs?
A:  We are the designer, manufacturer and distributor concierge of all items on this website

\r\n

Q:  How do I know what size to order?
A:  Sizing varies by  the style of the suit / dress and is determined by the measurements for bust, waist and hips. We suggest that you choose the size that comfortably fits all of your measurements and use the size chart and how to measure guide on our website. If you are in between sizes we recommend that you select the larger size so that you may have it tailored for a perfect fit. Most Junnie leigh items are made to your measurements within 10 business days.

Q:  How do I determine my measurements?
A:  We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit.
  

Bust-Standing up straight, with your arms at your side, measure the fullest part of your chest.
Waist-Measure the narrowest part of your torso, or where your waist creases when you bend to the side.
Hips-Standing up straight, measure the fullest part of your hips.

Q:  According to the size chart I am a different size than I am used to wearing. Why is that?
A:  Suits and Dresses are sized differently than regular clothing so the best size for you might not be the one you're used to wearing. We recommend that you choose your size based on your measurements and the Junnie Leigh' size chart.

Q:  How can I see a item in another color?
A:  If a item is not pictured in the color you are looking for, you can contact us to request an image or description of the color you are interested in.

Q:  How long are the suits / dresses?
A:  Length varies by the style and designer and your measurements however full-length gowns generally measure 55-60"(140-152cm) from the collarbone to the bottom hem and short dresses range from 27-32"(68-80cm). These measurements are based on the height of our models (5'9"). contact us to request the length of a particular design.

Q:  How can I tell what kind of fabric a item is made of?
A:  If the type of fabric is not included in the product description we would be happy to find out for you. contact us to request more information.

Q:  Do your suits / dresses come with shawls?
A:  Most evening dresses come with a  matching shawl. You can contact us to find out if the dress you're interested in comes with a shawl.

Q:  Can I order extra fabric?
A:  Extra fabric is subject to availability and incurs additional fee.

\r\n

Q:  Can I order a dress to my measurements or design specifications?
A:  The suits and dresses on our site are available in made to order process. Our design department is able to accommodate special requests for design. You can use our made to order section to accomplish your request.

Q:  What is your return policy?
A:  Due to the nature of our products we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed. All products are thoroughly inspected by our shipping department to assure that you receive your garments in perfect condition. We are here to answer any questions you may have before you decide to place an order. You can contact us via e-mail or call us at (212)840-0846 Monday-Friday 9am-10pm and Saturday 11am-5pm.

General Availability

Q:  Are all of the items on the site available now?
A:  Many of the styles shown on our website are available to order. However, it may take 5 to 10 business days to arrive if we do not have stock and must make the item from scratch. Contact us to find out the estimated ship date for the item you are interested in. Please include the style number, size and color of the dress and the date you plan to wear the item (your "wear date").

Q:  What does it mean if a suit / dress is only available by special order?
A:  Special order items are designs that are not in stock but can be ordered from the designer for 10 day turnaround. Specially ordered items will generally ship 10-15 business days  from the date of your order confirmation. When your order is processed we will provide an approximate ship date and once this is confirmed by you, your card will be charged. Special orders cancelled after confirmation are subject to a restocking fee of up to 100%, as Special Orders are cut specifically for you!

Q:  What does it mean if a dress has a Pre-Order date?
A:  Pre-Order dates are given for items that are currently out of stock but are in production and will be available at a later date or 10-15 days from the date you order . Please note that these dates are subject to change.

General Shipping

Q:  How long does standard shipping take?
A:  Standard ground shipping within the US takes 5-15 business days, based on location. You can see the estimated shipping time for your location on the map

Q:  Do you have expedited shipping?
A:  We offer UPS Next Day Air, 2nd Day Air and 3 Day Select. Orders must be placed before 2pm EST in order to be processed the same day. Please note that expedited shipments cannot be sent to a P.O. Box.

Q:  How much does shipping cost?
A:  Standard ground shipping is in line with ups and other carrier rates. Costs for expedited shipping are determined based on your zip code or country and can be obtained by clicking on the, "Calculate Shipping," that is located below the item description.

Q:  Help! I need a junnie leigh suit / dress right away!
A:  We would love to help you find a suit or dress for your event that is right around the corner. Call us to make sure the item you want is available for immediate shipment. (212)840-0846 Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm. Items that are in stock and ordered before 2pm EST Monday-Friday can be shipped same day(pending credit card verification). Overnight shipment is not available for orders outside of the continental US.

Q:  Can you deliver on Saturday?
A:  Saturday delivery is available for orders placed after 4pm on Thursday and before 12pm on Friday, pending credit card verification, stock availability and availability of Saturday delivery service in your area. There is a premium charge for Saturday delivery.

International Customers

Q:  Do you ship internationally? How long does it take?
A:  we ship worldwide via UPS, USPS or DHL. Shipping takes 3-15 days.

Q:  How much does international shipping cost?
A:  Shipping fees range based on location. ($25-$125)

Q:  Do you offer expedited international shipping?
A:  We are now offering DHL expedited international service with delivery in 2-4 business days, depending on your location. Expedited service is an additional $65 on top of the regular shipping costs. To select this as your method of shipment, simply indicate your preference in the comments section on the last page of the ordering process. Your credit card will be authorized for the additional amount when your order is processed.

Q:  How do you recommend I pay for my order?
A:  We recommend you order online which is an easy and secure way to make online purchases.

Payment Information

Q:  What methods of payment do you accept?
A:  We accept Visa, Mastercard, American Express, Discover, money orders, bank transfers.

Q:  Do you accept gift cards?
A:  No

Q:  Do you charge sales tax?
A:  Tax is only applicable for orders shipping within New York state, at a rate of 8.875%.

Q:  When do you charge my credit card?
A:  Your credit card/PayPal account will be authorized for the full purchase amount when your order is submitted. Your bank may hold these funds while the charge is pending.

I Would Like to Place an Order

Q:  How do I place my order online with a credit card?
A:  Select the size and color of the dress you would like to purchase and click, "Add to Cart." You will be taken to your shopping cart . From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter your shipping and contact information. You will then be directed to enter your credit card information. Please note that if the billing address on your credit card is different than the address the order is to be shipped to we will need a letter of authorization from the credit card holder before we can process your order. After entering your payment information you will be prompted to review the details of your order, and if this is domestic shipment, you will choose the method of shipment. We also ask that you indicate your wear date when placing your order so we can make sure you receive your dress on time. Before your order can be submitted you must agree to our return policy. Check the box to indicate that you agree and then click, "Submit My Order."

Q:  I don't have a credit card. How can I pay for my order?
A:  You can transfer funds directly from your bank account.

Q:  How do I pay for my order with a money order, bank transfer?
A:  Add the item you would like to purchase to your cart and proceed to checkout. After you enter shipping and contact information, instead of entering your credit card information, you will scroll to the bottom of the payment page and submit a request to submit payment by money order, bank transfer or Western Union. Once we determine stock availability we will contact you with the information you need to submit a payment.

Q:  Can I place my order over the phone?
A:  You can call us to place your order Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm EST. Orders placed over the phone by calling 212-840-0846.

Q:  How do I know if my order was accepted?
A:  If your order was successfully placed you will be directed to the order confirmation page and given your order confirmation number. If you were not given an order confirmation number, but think that your order was submitted, you can contact us to find out if you have an open order and get your order number. we contact every client 24 hours from the date orders are place to speak with you and answer questions before charging the card.

Q:  Why was there an error checking out?
A:  Checks out errors the credit card details were incorrectly entered or if the billing address does not match with the information provided by your issuing bank. Please refer to the error message shown. contact us if you have corrected the problem and are still not able to successfully enter your order.

I Have an Order

Q:  I've placed my order. Now what?
A:  You will receive a confirmation from concierge service (Thank you for shopping with instylenewyork.com! ) an order confirmation via email and will be able to track your order status online. Once your order has been processed you will receive another email with your estimated ship date or should your item not be unavailable, a request from us as to how to proceed with your order.

Q:  My shipping address and credit card billing address are different. What do you need to process my order?
A:  We require a letter of authorization from the card holder in order to ship to an address other than the credit card billing address. If you are unable to complete this form you can send a scanned copy of the credit card holder's photo ID and a statement of authorization including your order confirmation number to concierge@junnieleigh.net. Alternatively, you can have the item sent to the billing address.

Q:  The item I ordered is not available. What are my options?
A:  We would be happy to make the item within 5-15 days. we have a full team and can make a fast turnaround on any product in the website.

Q:  How can I check my order status?
A:  Contact us and enter your order number and email address in the subject and we will reply .

Q:  Can I edit my order after it has been confirmed?
A:  contact us  by phone or email regarding any changes you would like to make to your order.

Q:  Can I cancel my order?
A:  Orders that are pending can be canceled without penalty if not already charged. However, if the order has been processed and has not yet shipped it can be cancelled but will be subject to a $35 restocking fee if production has not begun and we have cut the fabrics. Confirmed special orders and orders that have been shipped are subject to a restocking fee of up to 50%. To cancel your order send us an email or call us at (212)840-0846 Monday-Friday 9am-10pm and Saturday 11am-5pm.

Q:  I am not satisfied with my purchase. How do I request a return?
A:  All requests for returns must be submitted via within 3 days of delivery. Send an e-mail including your invoice number to concierge@junnieleigh.net. a restock fee of 100% is assesed

About Us

Q:  Do you have a store where I can find your dresses?
A:  Instylenewyork.com is our New York store  that carries all items and open to the public by appointment.

Q:  Do you have a catalogue?
A:  We do not have a catalogue but you can see all of the styles we carry on our website.

Q:  How can I contact customer service?
A:  Send us an email or call 212-840-0846. We're here Monday-Thursday 9am-10pm, Friday 9am-8pm and Saturday 11am-5pm EST.